Recent content by TriniTech87

So guys I created the VDN & Vector But I'm having an issue now with regard to the time of day. I will attach an image so you can see what I did. The calls ring at the programmed ext ........... but when i set the step for hearing the announcement at a set time frame it does not work. What am...

Thank @ Kyle 555 that helped would investigate

Hi guys It't been a while Things are running smoothly But I need some advice on an issue. At my company they use a help-desk system for the IT support, the manager of the department whats to program the ext to do the following have an announcement daily before 7am and after 5pm these are the...

Yes we use a system called call tracker ( I assume this is what you are speaking of)

So guys I saw the command intra-switch-cdr and the settings on the system parameters (CDR) I also saw the intra-switch-cdr table but no info in them and on the System parameters the intra-switch cdr is set (Y) Can I assume that all I need to do is add the extension I need to monitor to the...

Can you use a hybrid ?? meaning both VoiP & Analouge??

Hey guys, Got an odd request at work today. Basically it's to log internal aka ext to extension calls that we previously made meaning avg 3 months ago. I don't think this is possible. So for example lets say we have extension 3000 and I want to see incoming calls to that ext from Jan 1 2017...

Question how do you separate multiple users when adding users to the properties menu?

Thanks Speewah !

I have done that already but it seems that I need to put in the Email server address to have it work this is the part of the process we are working on

Hi Guys I'm using Site Admin Version 6.0.07 and I'm trying to configure emailing of Trunk Failures to users. We have the SMTP IP Address but I can't find where to input that information on the system. I'm assuming the uploaded image is where I need to include the data to have this configured...

Yes it is @randy it is a ISDN-PRI however as stated before calls are converted from SIP TO T1 via a telemetrix. Any advice as to why the numbers are not showing on the system

@learningSky It's a PRI to T1 Circuit we have it's converted by a device called a telemartix. http://files.engineering.com/getfile.aspx?folder=b42832f7-3a6c-41c5-b525-7907449c36c2&file=list_trace_attd.png

Guys, This the image of the List trace I called from a cell phone to my extension as seen no CID is coming uphttp://files.engineering.com/getfile.aspx?folder=202ab01a-f86e-4db4-943a-feb2821fb3b2&file=list_trace_2370.png

No we are not getting CID on the devices,but our operator is seeing the CID from the incoming calls