Recent content by tooley311

Here's a basic, non-optimized, very ugly EXPECT script to use to gather the data into a MySQL table, along with a MySQL table definition to match. I'll leave it to you to have MySQL and Expect set up properly. Later I would do some post-processing to this, but not yet. By default it will use...

When you're done watching, you can hit Ctrl-C to return to the prompt (cancel the watch). You're still in the report context, so you could hit "watch" again if you like.

shaneymc: two items: 1. You can set the number of calls in call_rec to a higher number by performing maintenance on the CMS server and upping the capacity, I believe the max is 9999. 2. If you have the ODBC package and some knowledge of PHP, Perl, Python, ASP, etc., you can write a simple tool...

I use Crystal and PHP with the ODBC feed, but are you able to specifically gather the "REAL-TIME" feeds, which tells you which agents are currently on a call, or currently (at this very moment) in AUX?

I'm looking for a way to get the equivalent of the information which is available in CentreVu's Real-time tables. The tables aren't available from the ODBC connector, and I'd like to create some apps that tell the supervisory team how many agents are in which AUX states, etc., without having to...