Recent content by rwc01

Linney, I have one other minor problem with a blank box popping up each time I reboot. Could you have a look at that new thread I posted and see if you have any ideas for me on that issue: http://www.tek-tips.com/viewthread.cfm?qid=1408863

Linney, I have 3 words for you: "You Da Man"! I have been working on this problem for about a year now and you finally came up with the solution. I simply downloaded and ran the MJ's Help Diagnostics program at: http://helpware.net/downloads/index.htm that you suggested and it fixed...

Thanks Freestone. I already tried all those options and fixes on that web page. I even re-booted after applying the reg fixes and still no "Help and Support" or "System Information" Robert

Registry key mentioned in KB555472 is OK. It is exactly what it is suppose to be. I ran the IEfix program and still no difference. No Help and Support or System Information. As to whether it works in safe mode....no it does not work in safe mode either.

Thanks for hanging in there with me smah. OK I did that at the command prompt and it does take the command ok with no errors. I guess it does something...not sure what and then it return to the previous prompt. So I try the "Help and Support after that and still nothing....no "System...

Already tried that before but tried it again and it said that the registry had already been fixed and that there was nothing to fix at this time with that utility.

You may have hit on something I hadn't noticed by running the command from the run box. Ok so now when I run it from the command prompt I get: 'helpctr' is not recognized as an internal or external command, operable program or batch file. So now does that give us any kind of clue as to why...

Thanks smah....how do you say it. "Been there done that". But I tried it again just for the heck of it...but still no "Help and Support

I have a blank box pop up every time I boot my Windows XP Pro computer. I have no clue as to where it came from and if it is some kind of malware or not. I use good safe surfing habits and have very good spyware and virus protection installed on my machine so this may just be some kind of...

I have lost my help and support capabilities in Windows XP Pro. Researched the net through Google and have tried just about everything suggested short of doing the repair install over top of my current installation that some have suggested. I have the common indication that is talked about a...