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Recent content by RGil21

  1. RGil21

    CMS Supervisor R20

    Good morning, has anyone installed CMS Supervisor R20? I installed it and now I'm not able to access User Data. Has anyone come across this issue who may have a solution?
  2. RGil21

    Avaya one-X Agent freezing when putting a call on hold

    This is my first time posting here. I have a few Agents who have issues with Avaya when putting a call on hold, Avaya freezes or goes unresponsive. Some are using Avaya one-X agent via computer and others routed to a cell phone. - We are using one-X Agent - Avaya one-X agent – 2.5.14 - I...
  3. RGil21

    Avaya one-X Agent freezing when putting a call on hold

    This is my first time posting here. I have a few Agents who have issues with Avaya when putting a call on hold, Avaya freezes or goes unresponsive. Some are using Avaya one-X agent via computer and others routed to a cell phone. - We are using one-X Agent - Avaya one-X agent – 2.5.14 - I...

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