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Recent content by rcassick
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Changes to agent skills via CMS
Hmm, I wonder if that is what is really happening and the toolbar is just not reflecting the logged out status for some reason.- rcassick
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Changes to agent skills via CMS
I have just been part of a CTI installation where I work and we are seeing one issue that is a bit odd. Environment: - Avaya S8500 - AES - Avaya IC 7.1 - Siebel 7 - Avaya AICD connector Problem: When we use CMS to change the skills that an agent has we loose the ability for that agent to use...- rcassick
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
