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Recent content by rblev
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Reports - Application Performance
Our call center is only open M-F but my reports are including Sat & Sun stats. How would I exclude Sat and Sun from Daily, Weekly and Monthly reports? I want to run the Application Performance report for each month but I don't want it to include weekends.- rblev
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
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Symposium Reports
Our call center is 24x7 and I would like to run a report which would show the time of day/night when we have the highest call volume. Can anyone recommend a report that would show this? Thank you!- rblev
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- Replies: 1
- Forum: Nortel: Symposium call center solutions
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Questions on App Performance Reports
I have some questions about the reporting columns in the Application Performance Report. The calls that show as "Abandoned"... When are they abandoned? And at what time? Calls that are "Answered after the Threshold" is this after the first level threshold or the second level threshold? What...- rblev
- Thread
- Replies: 2
- Forum: Nortel: Symposium call center solutions
