Recent content by Quirkafleeg

I know of one for the Reporting For Contact Center package - the schema version in the XML stream that gets sent from BCM to RCC was occasionally incorrect, requiring a manual hack in the RCC database to allow it to work properly.

That document is not quite right... The minimum .NET Framework required is 2.0. It is held within the RCC installer package (along with SQL Server 2005) - so you don't even need to install it separately. I do remember that there were problems with .NET 3.5 though. It seems Microsoft didn't make...

Which version of RCC are you on? RCC 2.x should allow purging - RCC 5 does not.

Have you got an printers installed? It appears this is primary reason why the button would be disabled.

Could you please elaborate what you mean by "the contact center resides on SQL Server 2012"? The BCM's (internal) contact center should reside on a PostGRES database on the box - and RCC will only work using SQL Server 2005 Express edition (unless you know the RCC's sa password).

Have you done a CCRS test page? Installed with RCC is a ccrstest.htm page, which shows you the raw data that RCC uses. I think there is some documentation on how to use it - in RCC's Troubleshooting Guide? The raw xml should include the current BCM time... The times RCC works from is supplied...

The Site Code is partial built around a MAC address - I can't remember whether it is a network card (adapter) or a processor. As such, any virtual system should try and have the same MAC addresses (for the virtual hardware) as existing, working ones (I know it can be done quite easily for...

According to the Reports Explained, DNIS is "the number the caller dialled to reach the Contact Center", i.e the extension number for the Skillset. If you are seeing a Voicemail DN, it means those people have either: * tried to call your system, but have been re-routed to a Voicemail, instead...

Just be aware of using the 101-199 range... the Conference Bridge also uses that same range (although it starts at 100) - as does the the default Park/Page range. If you also decide to use Flare, it is actually very easy to crash the IP Office (i.e. total reboot) if you create more than one...

Hello, The malformed xml is on line 21: </RptSystemInfo><?xml version="1.0" encoding="us-ascii"?> It looks like there are 2 xml blocks sent by the BCM - RCC cannot handle this. Are you using RCC 2.4, or RCC 2.45? Both work against the BCM400; RCC 2.4 uses MySQL database, which tends to fail...

Hello, The SQLUSR_RS account was introduced in RCC5.0. Was it retroactively added to later builds of RCC2.6? I'm not sure. Anyway, this windows account doesn't actually have to be a local administrator. Any user must belong to the following groups: 1)...

Hello, I don't want to sound like the unpleasant "RTFM" sort, but searching for "CannotConnecttoCC" in the Troubleshooting Guide provides the reason and solution for this... Put simply, this message is sent by the BCM to RCC, when RCC tries to download data. In other words, the BCM is not...

Hello, It is expected that the Agent Activity By Agent would be slower - but I would expect the Agent Audit to be the slowest. In terms of the reports, you are generating against a minimalist set of data. I asked those questions, because it is normally the number of skillsets and agents that...

Hello, Reverting from v5.0 to v2.6 will not probably help. If v5.0 has trouble handling your data, then multiply the time by approximately 3 and that is how long 2.6 will likely take. Other questions would be: 1) Which reports are you generating - is the slowness on all or just certain ones...

Ok, here are a few things. The data that comes from the BCM is separated into 2 sections, or "streams": Historical and Real-time. The real-time can be used immediately, but the historical can commonly take up to 2 hours before any changes in the BCM are reflected in the data. The 2 streams are...