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Recent content by ptaylor8030

  1. ptaylor8030

    Nice Perform 4.1 System Error

    Hello. IM getting an error Failed to monitor the interaction Failed to record/observe unmapped extension/truck can anyone help me with this error? Thanks
  2. ptaylor8030

    Adding New Users Extension??

    Thanks I was able to add the New agents extension. BuTT.. On our system it takes a few video recordings on agents. An it audio records every call. I cant get any voice recording on any calls. So if a agents have 20 calls about 4 will have a video recored call without audio. An all the other...
  3. ptaylor8030

    Adding New Users Extension??

    Hello. Im having a problem adding new users extension. When I go through the set up. An i get to extension. It only have a drop down with other OlD extension. Could you please Help. I have the new agents added in. But they dont have a extension attached an i cant record their calls. Nice Perform 4.1
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