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Recent content by oldfonedude
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Remote Service Observe
I am aware of the messaging involved when an agent is SO, i.e., award and disconnect of SO connection. The real issue is that the ASAI/CTI link messaging sends ##### as the connected device when a trunk is doing SO. This is seen via MST trace as the SO connection is awarded and disconnected. I...- oldfonedude
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Remote Service Observe
There seemd to be an issue when using VDN->vector using vrt via incoming trunks to remote monitor agents who are using an ASAI link for third party call control. As soon as an agent, who is being remote service observed, places their call on hold, third party call control stops because the third...- oldfonedude
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
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servic observation from trunkks
To add on to this thread. There is an issue when using VDN/VEC/VRT via trunks to remote monitor agents that are using an ASAI link for third party call control. As soon as an agent, who is being remote service observed, places their call on hold, third party call control stops because the third...- oldfonedude
- Post #10
- Forum: Avaya: CM/Aura (Definity)
