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Recent content by MurphyN
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Possibility to check version, patches etc. ?
Petr, Do you mean the CA patches and versions ? If so, I think you should be able to use the latest version of applyptf to give you the patch history. http://support.ca.com/ca_common_docs/latest_applyptf_readme.html Regards, Neal- MurphyN
- Post #2
- Forum: Computer Associates: Unicenter TNG
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Service desk 5.5.1 closes automatically
Hi, I have seen this a couple of times before with both version 6 and version 5.X. The only common thing that I see is that it crashes out when it is trying to do to many updates to the database, i.e Updating multiple request areas etc. I have only seen it in day to day running when using...- MurphyN
- Post #2
- Forum: Computer Associates: Unicenter TNG
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Service Desk list calls by Location
Dom, There is a way to do this for the web scoreboard. In the windows client Goto to Administration > Security > <Contact Type> i.e Employee Then go to the web interface tab and choose Customize web scoreboard. Do the same as you did for the client but make sure that the access type is for...- MurphyN
- Post #4
- Forum: Computer Associates: Unicenter TNG
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Service Desk list calls by Location
There are two ways to do it. 1. Use the assignee.location = @cnt.location AND active = 1, this will display all active calls that the location specified equals the assignees location. (Available from Stored Queries) 2. Create a new node for the specific location id location=<locationid> AND...- MurphyN
- Post #2
- Forum: Computer Associates: Unicenter TNG
