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Recent content by mmoore01
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Day of week factors for Aspect WFM
Good morning all, new to the forums, but I had a question about Day of Week factors for WFM. I work in a call center that has roughly 45 associates over three locations, my day of week factors seem a little off but I just updated them a few weeks ago. How often do you suggest updating these?- mmoore01
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- Replies: 0
- Forum: Aspect contact/call center solutions
