Recent content by MiltonFoxley

Thank you. I am a dumb dumb.

It occurred to me that basically I want to do an export of login IDs from a Group in the AVAYA dictionary.

Hello Friends :) I am trying to find a report that will pull a list of all AVAYA ID and Agent names in an agent group regardless of if they have logged in or not. Any suggestions on how I can do this? Thank you in advance for your help :)

Ok. Thank you again. I was able to work it out with everything I needed. Thank you again! ACD=$acd and LOC_ID = [Location IDs:] AND LOGID IN (SELECT value FROM agroups WHERE acd_no=$acd AND item_name = [Agent Group:] ) AND OLDEST_LOGON=1 AND WORKMODE=40

Thank you so much for your help! You definitely have me going in the right direction. I modified your directions so I can pull a specific agent group now the only problem is that it will pull everyone in ACW unless they are on an outbound call. Any ideas? Here is my current where statement...

Hello. I am trying to find or build a query in a custom report that will allow me to display only agents currently in ACW state. Does anyone have a solution for this or any tips. Thank you all :)