Recent content by MillTechNet

Your first method has worked so I am happy! Many thanks kwbMitel for your usual, accurate assistance with this.

Brilliant! I will give that a try tomorrow. Many thanks for your help.

Hi, can anyone shed some light on this problem please? I have and ACD path that overflows to *410 which is a NameTag to a Multi-level Auto Attendant (410). This MLAA has one level of options. Each of these options places the caller into a new ACD path. This all works great with agents logged...

Did as suggested with the DGT TACE *401 and you are quite correct, it is a name tag hunt group. Many thanks for assisting me in understanding this!

Oh, I didn't know that was how the hotdesk ACD agent worked. I need to look into that as it may solve another question I am being asked about here. Thanks for that insight!

The key is attached to the phone itself as far as I can see. I have no idea how you would attach the keys to an ACD agent's login. I have never seen that in the software. Now you see why I am mystified!

Yes, that is exactly how it is setup, however, this second line doesn't ring unless the user is logged into the ACD system. I was expecting it to ring whether they are logged in or not.

No, they are simply ACD2 sets. You can't add the extension number of an ACD2 set to a ring group.

Hi, We have a few ACD queues that are set with a common exit point if the queue is unavailable. I'm confused because the exit point is voicemail 401 but the directory number shown as the exit point of the queue is *401. What is the * all about?

Sorry, I don't know what you mean. These additional numbers are setup as single line keys on the phones they would normally log in on. The problem is, they aren't always logged in as they have reasons to only log in at certain times but I need this additional number on the ring group to ring at...

Hi all, Mitel 3300MXe, Mitel 5215 IP Phones I've got some users who have their phones set as ACD devices since they log into them to join certain ACD queues. I need to make four of them in a ring group as well on a different number, so if that number is dialled then all the phones in the ring...

Yey! Enbloc dialling has fixed the problem. You guys are fantastic. Many thanks.

Done [2thumbsup]

Where would I find the setting for inter digit timeout? Don't think I've seen that anywhere. Not sure how I do en-bloc dialling either!

I wonder if anyone can assist with this. When I try to send outgoing calls to our Samsung Ubigate SIP gateway that emulates ISDN to our 3300MXe, the Ubigate only gets the digits sent once the 3300 starts to outpulse. So, if we set the 3300 to outpulse after 6 digits (we dial 9 for an outside...