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Recent content by mdixon2
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HDX Scripting How To Agent ID from Call
Thanks for the reply. I was afraid that would be the answer. Of coures the information [agent assignment to a call] is available "somewhere" in realtime. I was just hoping to leaverage the HDX/DIW functions to grab this information as early in the process as possible.- mdixon2
- Post #3
- Forum: Nortel: Symposium call center solutions
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Help Establishing ODBC
Not sure about the ODBC configuration, however if you have a MS Sql Server database available [call it MSS], you should be able to set up a linked server from MSS to SAM using the OLEDB driver. (**Note, however that you might need to contact Sybase or Microsoft for an OLEDB driver compatible...- mdixon2
- Post #2
- Forum: Nortel: Symposium call center solutions
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HDX Scripting How To Agent ID from Call
Hello, Need assistance with a scripting problem please. When queuing a call to a given skillset, is it possible, within the same script to capture/retrieve the AGENTID of the agent the call was queued to? thanks!- mdixon2
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- Replies: 4
- Forum: Nortel: Symposium call center solutions
