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Recent content by MAZZYA

  1. M

    Recommendations for MS Teams Physical Phones for Non-Agent Users

    Hello, We’re currently using Avaya CM for agents but are moving non-agent users to Microsoft Teams Calling with Direct Routing through an AudioCodes SBC. Looking for recommendations on physical phones that work well with MS Teams Calling Thanks,
  2. M

    Avaya CM Coverage to Multiple Extensions with EC500

    Thanks for the suggestion. We've already tried the VM route with Avaya Messaging, but after the call is forwarded to the first external cell phone, no ringing is heard. With the current configuration—adding 4 rings to each coverage path point—the call eventually disconnects (fast busy) after...
  3. M

    Avaya CM Coverage to Multiple Extensions with EC500

    Hi all, I am trying to set up a call flow in our Avaya Communication Manager 8.1 to better manage incoming calls to our supervisors. Currently, users call supervisors' cell phones individually, but we want to centralize this process by having a single number that rings up to five supervisors’...
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