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Recent content by MattNorman
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CC6 Custom Report
It would summarize all the applications but not be interval. Matt- MattNorman
- Post #9
- Forum: Nortel: Symposium call center solutions
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CC6 Custom Report
The DNIS report doesn't summarise the data in the way that I want. I need the total calls offered per interval for a group of applications. Matt- MattNorman
- Post #7
- Forum: Nortel: Symposium call center solutions
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CC6 Custom Report
Unfortunately this will include all applications but I want to do it for groups of applications. Matt- MattNorman
- Post #5
- Forum: Nortel: Symposium call center solutions
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CC6 Custom Report
Thanks for the reply. I have checked and this report gives different volumes to the application performance report so not really an option. Im not sure why this is but we have a really strange set up. All of our agents have their own application so not sure if this is soemthing to do with it...- MattNorman
- Post #3
- Forum: Nortel: Symposium call center solutions
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CC6 Custom Report
I need to create a report in CC6 which shows the number of calls offered for each 15 minute interval. This will be for several application but I dont need to know the number of calls offered for each application just a total for each interval. Can anyone point me in the right direction...- MattNorman
- Thread
- Replies: 9
- Forum: Nortel: Symposium call center solutions
