Recent content by mateo99

Is there a connection between the two? - Service Level Target in CM vs Split/Skill Profile in CMS will it affects the CMS data if I'll change the value of Service Level Target in CM? Cheers!

Good Day! is there a way to change the assigned extension of a CTI-LINK? TIA!

Weird thing is it was still tagged as abandoned at the same time the ECH report has ANSLOGIN value which means the call reached an agent.

have tried changing this configs from the signaling? Prepend '+' to Outgoing Calling/Alerting/Diverting/Connected Public Numbers? n Remove '+' from Incoming Called/Calling/Alerting/Diverting/Connected Numbers? n

Thanks for you inputs Sir, appreciate your responses.

Thanks for the respond, regarding the AGT_RELEASED, call was disconnected from the caller side so not sure if agent is dropping the call, btw VDN has VOA.

btw, both Agent ID and extension is in Auto Answer: acd

I have on ECH, we have discovered calls with disposition 3 (abandoned) asn in the ANSLOGIN field an extension of an agent. Is this posible? An answered called marked as abandoned? here is a sample data. CALLID / SEGSTART / SEGSTOP / ANSLOGIN /DISPSPLIT...

Hi, Im using the following code below: 'LANGUAGE=ENG 'SERVERNAME=xxx.xxx.xxx.xx Public Sub Main() 'Place a ";" separated file name agents.txt on the root of C drive 'This file needs to have the agent format: Cyril;1234 on every line 'This line will be read and split on the ";" and put in an...

I recently add a few login ID's, i used the duplicate command, problem is in CMS those agents that were added using duplicate command displays the same extension number as the source agent that i used during the duplication. Thanks in advance!

im using road warrior, here's the trace: 13:49:55 denial event 1644: Orig block/invalid digits D1=0xb7 D2=0x285 13:49:55 active station 5121 cid 0x285 13:49:55 denial event 2314: No channel resources D1=0x7f000029 D2=0x285 Thanks!

Hi Sirs, Im getting an error when logging in to IP Agent, i was able to login using the station number then when i enter the agent-ID, im getting an error that says "Your call could not be completed. Please try again" BTW, Agent is using VPN connection their PC to the PBX server. Thanks!

alright Sir Stinney, so do i have to change the disconnect supervision value on my trunk config for me to avoid those events again? Thanks!

Thanks for the reply Sir, Event Event Event Event First Last Evnt Type Description Data 1 Data 2 Occur Occur Cnt 3 1000 steps executed 620/16 3026 03/28/14:49 06/13/09:40 5 1 Drop: not queued at...

Hi Sirs, I am having Forced Disconnect calls in one of my VDN report, any idea whats causing those calls? here is the vector: display vector 620 Page 1 of 3 CALL VECTOR Number: 620 Name: AU...