Recent content by LiptonDevelopment

Janni78, can you pass me the name of some applications you know of? I am hoping they integrate well with IP Office. Thanks

Thanks for your suggestions! We do have VMPro (30 ports). We haven't used campaigns yet, but will this have an agent automatically callback a client in the same order they were in the queue? This is the most important feature, that they guarantee they won't lose their queue position. Ideally we...

On occasion, our call center gets hammered and the queue wait times get a bit excessive. In addition to adding more agents, my boss has asked me to investigate options to reduce caller frustration. He mentioned his bank has a feature that allows the caller to get out of the queue, and get a call...

gknight1: We do that now, but the problem is they can't use their local phonemanager extension at the same time. kwing: We looked at the datel product late last year..was very good, but had way more features than we needed, so we're looking for alternatives Thanks for the feedback!

We want a way to track the current calls in several queues, and the agents logged into it. We don't really need fancy reports, or even historical data... just a way to monitor current activity. I am not sure if CCV by itself does what we need, or even if it's still available. We have 3 sites...

Ahh...I suppose I could have them send us all 10 digits. The "E" code allows us to pass the extension, you would think there would be a code for CLI. Thanks again!!

Thanks for the quick replies... Right now, if I leave the Dial code at N, it sends the 4 digits we get from our inbound call route. I want to send my prefix AND those 4 digits. When someone calls one of my DID's (example 212-555-1234), telco sends me 1234 . I want to send our Outbound caller ID...

By default, the outbound CLI is the DDI on the incoming call route for an extension. Our's is the last 4 of the DID), and we'd like to add that for outbound caller id. I know that "E" is used for the extension, so is there a code for the CLI? For example: Dial3K1 NS212555E <- Adds the extension...

I've just switched companies and now am in charge of selecting a replacement phone system. The company I came from is using an IP Office 406v2 (120 users, 2 offices). It sufficed, but there were always some residual issues. Reading these forums has shown me that they were mostly known Avaya...