Recent content by LifeInsurance

Ok thank you.

Any idea what the error could indicate? Yes, we are very behind because we have a Dialer that relies on TAPI services. We cannot upgrade or update as it will impact TAPI. Currently, we are installing an Avaya Procative Contact Dialer. Once the project is complete and all users are off the...

Computer: Intel Xeon CPU 3.20GHz Operating System: Microsoft(R) Windows(R) Server 2003, Standard Edition CDS Version: Service Pack 2 PEP: CP500SU06S_C Call Pilot Version: 05.00.41.20

In Callpilot what is the error in the Event Viewer, ID number 42811? Source = AML_TSP. Description: "Invalid AML Message Detected and Ignored. LINE =Exception occured while parsing" The error occurs and time stamps every minute. The system is running fine, no problems and this error has...

Thank you so much! Any PBX upgrades with Symposium on 4.0 and TAPI on 2.3.1.6 when you upgraded the PBX to Succession 3.0? Any issues with that upgrade?

Thank you, pbxn. Duting these upgrades to Succession 3.0, were any of the upgrades conducted where Symposium 4.0 was present? If so, were there any issues with compatibility between the PBX and Symposium? Were there any problems? If so, what were the issues? Currently, I am trying to...

Thank you, John! Your expertise is very helpful. Currently, we are considering pushing this out for another week to be as prepared as possible. I've asked the vendor to conduct a complete test in their lab before hand (as you had commented to do so in our last conversation). with all our...

John Poole, You replied and your insight has been helpful. We have more questions of you regarding the Nortel Upgrade (can't figure out how to resond to your notes on Tek-tips). Anyhow, I had outlined our current situation regarding an upgrade to our Meridian 61C to an 81C, splitting the...

We are in the process of scheduling an upgrade of our existing Meridan 61C. This is scheduled to take place this weekend, the trick here is that not only are we upgrading the PBX, we are going to first restack the PBX, then upgrade to an 81C and then move from Release 25.30 to Succession 3.0...