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Recent content by lagniw
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CallPilot / RAN Announcement
We have a CS1K 7.6 with CallPilot 5.0XX and AACC 6.3. AACC has two IVR trks back to Call Pilot. This gives the callers an option to exit the Queue and dial by extension. If the caller does nothing they remain in the Queue. If the caller enters the extension, they drop out of the Contact Centre...- lagniw
- Post #8
- Forum: Nortel: CallPilot messaging solutions
