Recent content by kknoy

Does anyone have the new workstation 6's yet? If so: Are you on 5.5 MR1? Have you tried to install the integrated biometrics? Did you get it to work? Also what do you use to access the terminals remotely. VNC does not seem to be as compatible with the windows 10 IOT.

Sarajayne, It is a setup for 3700 that controls all your locations from a corporate level. They have a price wizard that creates a new price record and you can import/export a csv file to get the data needed for pricing. Pretty useful for companies with multiple locations.

Have you tried making a sync packet and receiving it? Or you can try receive -f from the command prompt to force receive it.

We use sub menu levels for this and it works smoothly. If you have questions with the setup let us know. You can make it show the name on the screen with the dbl so they see it as well.

We are using res 3700 version 5.2 right now and will be upgrading to 5.5 soon. The only place I can find full check level detail in is the mymicros environment but I cannot find anyone on the oracle team that will do a data dump of our database for us.

Strataviz at this point I would think paying merchantlink their fee would be worth it just to be able to get all these cards charged in a relatively timely manner

You can use a program called Vigilix or Team Viewer that is 2 factor where you have to request a connection then the machine sends you an email or text with the code that gives u access. You can restrict it enough to not worry about pci. Vigilix offers some nice monitoring functions as well as...

As in a Credit card receipt or a second copy of the itemized receipt?

You can ring a negative of the actual items so that it doesn't duplicate sales. Or you can rering the card by a non revenue service charge button.

Look under the History registry key for your batch #. Create a new value at the batch # level (where it shows BatchNumber and LastAttemptNumber) called Override as DWORD, set it to 1. That will flag it to go again during the next settlement run.

Who do you process through? Merchantlink?

We are looking to open a store in a jurisdiction that requires a liquor/wine tax that is separate from the sales tax of the other items. Ie the sales tax is 8% however there is a 12% additional tax on the liquor or wine. Is there a way in micros to make the tax totals print on separate lines on...

Gyro are you seeing the batch hitting the bank/processor? If so then you can mark it as transferred. If not you can call your processor and they can walk you through the process of looking at it as not transferred and clearing the flag to allow you to resubmit it.

Why not just use a dashboard to display sales? You can also use reports straight from RES

Hosehead that's the only way we have found to do it. Please keep in mind it makes taxes messy if you are in a city with different tax rates for booze/food.