Recent content by keefbeef

yes, ethernet is fine. Same problem on a couple of different subnets. This morning it is working, but after a period of time will return to attempting to re-register again.

I have built a phone that works initially, but after a period of time it will reboot. After which it is unable to register. I loops between Node:1, and Forwarding...... Can't understand why? Have tried different TNs but the same thing happens.

Our site uses both Element Manager and the console to make changes to phone sets. We are finding when changes are made to the console these aren't replicated to element manager. We know that if we do a retrieve, this resolves the inconsistency but is there any way to automate the retrieve...

Is there any links between OTM and sig servers, i.e. if you update a phone on OTM - will that communicate any configuration changes to the Signaling Server?

bajangsa, thanks for the offer.... That document has most (if not) all the fields defined and that's what I was looking for! Thanks again guys!!

We currently use Contact Centre 6 and without training, we have been having difficulty understanding column titles within some of the reports (for example, Agent Performance). Is there any good resource explaining what each piece of information means. Examples include ring time, waiting time...

We are about to enbark on a project that will replace all TDM based sets to IP ones. They are currently linked between two PBXs - CS1000M and CS1000E, with NRS and VNR being used to point to the appropriate PBX. At the minute, I am creating dummy DNs on the CS1000E with a mass import using...

Does the same generally apply for H323 trunks, onto a ATA ? Just a different protocol, but same setup?

I'm I right in saying that you don't need a DSC if you have VNR set to yes? It will go straight to NRS if it can't find the DN on the local system? Just thinking about this. The DN will be on the local site, so you do need the DSC to make it look at NRS to find the ATA end point. How to you...

It's an ata adapter that I want to install. How about H323? Do I have any of those? I'm thinking that these are H.323 ACCESS PORTS?

I've printed off my SLT, but don't really understand some of the terms. I need to create a SIP extension. So I have any licences to allow this? TRADITIONAL TELEPHONES 54 LEFT 28 USED 26 DECT USERS 0 LEFT 0 USED 0 IP USERS 2347...

We are indeed using VNR, so that would explain why there was no need to use distant steering codes.

Thanks for the reply. I believe we are using "Vacant Number Routing" as I was able to add an entry into NRS without any appropriate RLI defined for CDP. Is there anywhere you can look to see if Vacant Number Routing is in use?

I'm wondering how the pbx determines where it should send a call to. Specifically I am thinking about CDP and NRS. Is this a bit like DNS looking up a server where it will look at the local host file, and then the DNS server, etc. I want to know is it necessary to have a DSC for an extension...

Not to sure what the query is? Can you clarify?