Recent content by jsuazo

Is there any specific feature of Advance Edition that I am looking for? Also, is there any specific IIS setting that can cause the errors seen above?

I have been poking around in the logs and made some progress. The reason the login prompt wasn't coming up was because the services were not able to reach 127.0.0.1. That has been resolved and now I get repeatable errors whenever I attempt to login. Avaya IPOCCR Client - Event ID 2006 - Link...

It was already running 2008

This is a system that was in place before I took over. It was running 1.2 and hasn't worked since I don't know when. I thought that maybe an upgrade/reinstall would fix it. As far as following instructions I just went through the install wizard. It seemed straight forward enough.

I have IPO CCR 8.0.9.13 installed on Server 2008 and connected to a local AvayaSBCCRT database. When I go to the CCRWebClient page all I see is the Avaya logo and "IP Office Customer Call Reporter" no prompt for login or anything else. Does anyone know what is going on?

@cormierjimmy That worked! I did do a few things differently for generating the redo.txt file, however. I used "dir /b /s /a-d | findstr /vi ".xml$" >> list.txt" from the command line to recursively list all the wav files in my recovered call storage directory and output that list to a txt...

I am having the same core issue. Restoring/Merging a recovered database into a new database after a system failure. If anyone has a method for doing this the information would be greatly appreciated. I did read the post from Ben Molloy about playing the recovered wav files outside of the...

This was the problem. Thanks!

In VM Pro the only entry under "Specific Start Points" is for Customer Service and that is just a business hours test condition to either ring the hunt group or go to voicemail. There are no individual user start points. External calls go directly to our customer service hunt group. When I...

I just tested a user that has "Forward On No Answer" unchecked & "Forward Internal Calls" checked and greyed out. This is currently the settings for all users. The line rang for 30 seconds then went to the hunt group. The hunt group rang for 1 minute & 30 seconds before I hung up. It never went...

I have an IP Office 500 system version 5.0(8), Voicemail Pro version 5.0(21) with 6 ports, and AVAYA 5420 phones. When a user transfers an external call and the target user does not pick up the phone rings through its 30 second timeout then rings the hunt group but it never goes to the users...