Recent content by JSG0288

OT: Does having analog trunks explain why Mobile Call back is not working?

I understand the delay with twinning. Your explanation regarding the trunks makes perfect sense and explains my issue. Thanks for all your help guys.

I have analog trunks. Mobile twinning seems to work, but it that why it stops ringing the deskphone?

Davey, I believe so. The license is Preferred Edition and according the the help files no special licenses (such as remote worker, power user, etc) are required for twinning if using Essentials. I assume the same applies for Preferred. Correct?

More information: After further troubleshooting it appears that the end user can still utilize the transfer handover feature. In this particular scenario, after the 7 seconds which the call "forwarded" the end user can hit the Twinning Button and "take" the call back from their twinned...

Thanks Daveyboy. Forwarding is disabled. When I disabled twinning the call just rings at the deskphonne until VMPro takes over (25 Seconds).

Please forgive me but I am having an embedding the screenshots in the above thread.

As I understand it: mobile twinning simultaneously rings both the deskphone and a mobile phone. This is my desired scenario. If this is correct I seem to be having the following issue: When mobile twinning is enabled, the end user's deskphone rings for 7 seconds then "forwards" the call to...