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Recent content by Johnnymac07

  1. Johnnymac07

    Dropped calls

    Disconnect Supervision In - Y Out - Y Answer Supervision Timeout 0 This was working previously.
  2. Johnnymac07

    Dropped calls

    I have an issue where calls are being dropped yet the phone display looks like it is still connected. From what I can tell, a message is never being sent back to the CO that the call has dropped and that they can go ahead and release the channel for another call, therefore the CO shows the...
  3. Johnnymac07

    Virtualization

    We have two ACDs and I want to find the best solution to virtualize a group of agents at both locations. We currently use Network Interque but it doesn't seem to be what we are looking for as we want these agents to be treated as if the were in the same building. Any suggestions?
  4. Johnnymac07

    Modify an existing instance

    yes, version 10. XI must have the reschedule link, but I don't seem to see it in X. I don't suppose it is in a weird place I may have over looked?
  5. Johnnymac07

    Modify an existing instance

    Yes, I am sorry. I need to change a parameter of a scheduled report.
  6. Johnnymac07

    Modify an existing instance

    Can I modify and existing instance through crystal management console such as add an email address or change a parameter? I think there are some 3rd party tools to asist with them but they appear to be quite costly. Thanks
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