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Recent content by John.Q.Public

  1. John.Q.Public

    Avaya IPO, 48 Channel PRI, and Call Queueing

    Hello all, I'm brand new to the telecom portion of the I.T. world, and have a "general" question. The call center I'm working at has Avaya IPO 9 , and a 48 channel PRI. They have always used the call route scenario of: If a call comes in, and the recipient group is unavailable, then the call...
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