Recent content by Joesuds

I have configured some Reason Codes in my AVAYA IP-Office but my CCR reports only on the display Lunch at one place while all the remaining other codes sum up in a single field(Agent Time Card Report). Is there any other way with which I can see the time of each reason code separately. Al

I could never get Magicjack to ring on an IP Office. (My guess is the ringing Voltage) I could make calls and if looking at system status or the phone set, I could see that a call was coming in and I could answer it. (Or looking at the softphone on the PC.) The only way I could make MagicJack...

Hi all, I have two IP Office's 8.1(69) in an SCN and Line Group ID is 17 setup as an IP Office SCN IPO (A) has a PRI and sets dial 9 to get an outside line and should work when I get the PRI up. So today I have an analog line in BD1-9 and that works. IPO (B) has only the SCN and is to dial 8 for...

I have the same issue with the time on ContactStore. Anyone have the fix??? Thanks

I have an IP Office rls 8.0.44 PRI,NI2,Digital Sets. I need to send "Unknown Number" from the IP Office when making a phone call. As well I'm sending the DID number and BTN and that part works. Can someone help me with the "Unknown Number" part please. Thanks Joesuds

I'm having issues installing (CCR) 7.0.2.2 on a server 2008 64bit. The only doc's I have are 2003. Could someone point me in the right direction please? Thanks