Recent content by jhenley

Microsoft put out KB4495667 for Windows 10 build 1809 which fixes the real-time access problem. JHenley

XMI errors. I used to have this all the time on a fiber remote with same type of configuration and it ended up being dirty fiber connections. Took a second time for vender to check fiber for it to get resolved but a thorough cleaning resolved issue. I don't remember if it was the connector or...

Somewhere in documentation I found where it indicated that using Remote desktop to the CallPilot server would cause this problem so I quit accessing the server remotely and did not have this problem happen anymore. We upgraded to the 1006r within a month or two so I am not certain that this was...

on Avaya support 3-18 MyCallPilot issue that will affect the global CallPilot install base. Issue was reported this morning whereby when a user attempts to pull up the MyCallPilot login webpage, it just continuously redraws. It looks like the MyCallPilot does a search for audio player, if it...

maybe there is some confusion Mutimendia DSP11 ports go active when channels go active. thet may not have voice but if they don't go active the call does not get answered. They have been working for about 8 years so programming mismatch not the issue. As stated, after reboot everything starts...

CallPilot 5.0 1002 rp up to date. Only the first 4 DSP ports (40 total) will answer. 5th active channel gets no answer. Reboot does fix the problem. Once one of the 4 is avaiable a new call will be answered. 58005 Failed to answer the call. rc=57205, TAPI or CTMS rc=-2147483576, # attempt 6 Is...

I had this problem with Outlook 2007 with 4.0. When we upgraded to 5.0 with the latest updates the problem went away. JHenley

GHROUT I'm not sure what you are suggesting. Application builder can not be on the CallPilot server. JHenley

We just changed Callpilot to a new network and can't connect to Application Builder from Desktops. Can connect with crossover cable straight connect. Documentation states these ports need to be open. I have been asked by the network administrator which direction these ports are used inbound or...

As a test with our carrier remotes, using a cisco2651xm for the most part did the same thing you are doing with the same analog echo issue results. Adjusting jitter did improve the problem. We also discovered that the remote would not recover on its own if it went down and had a later vintage...

The problem appears to be with IE7 and our network. I do not have the problem when connecting with with machines using IE 6. JHenley

1002rp JHenley

OOPs the 0223G is C not S JHenley

Here are the peps CP50041SU02S CP500S02G09S CP500S02G11S CP500S02G17S CP500S02G19S CP500S02G20S CP500S02G22S CP500S02G23S CP500S02G25S CP500S02G32S CP500S02G34S CP500S02G36S CP500S02G37S CP500S02G45S CPSECPEP010S CPSECPEPSP2S JHenley

CallPilot Manager version 05.00.41.39 JHenley