Recent content by jamerein

I have a Mitel 3300 MXe III Controller that is running 5.0 PR 2. It has SIP Trunks from Allstream and I have run into the issue that if the user dials a 9, 1, and a 10 digit local number or 9 and a 10 digit long distance number the call will ring about 8 times and then just go busy. The user...

I have a BCM 400 running 3.7. The customer was formerly heavily into digital sets so I had to set the split to a 2/6. They are now using more IP sets and no longer using as many digital ones so I have no choice but to remove a module and change the split to 3/5. I know that doing this will...

My site was a new BCM 400 Release 4. I just replaced the hard drive in it, did a restore from my backup and everything is all happy. Line Monitor now works in BCM Monitor, which was the first sign of a problem in this BCM and we are now able to connect with Element Manager again.

With the ticket number I was able to get a RMA hard drive to put that in. We just have to eat the labour cost. At least not all of the programming informations is stored on the hard drive and mostly the voicemail, call centre, and keycodes are affected so the labour time is not too bad.

I've got this problem on one of my customer sites also. Nortel advised me that they're probably going to come out with a patch (date unknown) and that the solution in the mean time is to replace the hard drive. I was fortunate to have a fairly recent backup before the problem started happening...

I have a BCM 400 running Release 3.7 with all patches current to 03/23/07. The customer has Cisco Layer 3 switches and LAN1 on the BCM is plugged into a port on the Cisco switch that tags the packets for VLAN2. There is no VLAN priority setup on these switches. All of my i2004 phones use...

Nortel does not support it, have tried it and it didn't work. There's also no way to back up the programming of the 150 and restore it to embedded CallPilot in the BCM.

Yes I can call ext 550 when it is forwarded to the cell from within site A. The option they dial from the auto atdt in site B is 8. This is a transfer mailbox setup to dial ext 550. It really seems to make no difference if it's the voicemail or a user in site B dialing the extension the same...

Yes, and the call will go out to the cell on a trunk from Site A.

yes, that is correct. I can call 550 when it is not forwarded to a cell from site B's auto atdt and the call goes thru no problem.

Yes, my description is correct. It didn't make sense to me when the customer told me of the problem so I made a site visit to see it in person. I would have thought that the switch in site A would handle the ARS for the call forwarding but it is actually the one in site B. I even attempted...

I have 3 sites each running a 200ICP CX controller with software 3.1.0.11. All 3 sites have IP trunking and ARS entries to dial extensions in all locations and loop start trunks at each location for local dial tone. Each site is fully automated. Some of the users like to forward their phones...