Recent content by issdar

Hello, Can anyone provide clarification on the information that is being backed up with various methods used. The system is CS1000 release 7.0 element manager. Steps being taken for backups: Navigate to EM > Tools > Backup and Restore > Call Server > Backup ; I assume this is the same...

Issue has been resolved thanks everyone for the help..... There was two problems, 1. The far end 1800 number had a setting in there IP PBX to not allowed restricted numbers through. 2. After working with the LEC AT&T for a while, they found a setting in there equipment that blocks the...

I was told that the RCAP settings is only for Nortel to Nortel systems...I did a enhanced call trace when dialing the 1800 number and the route it takes are attached to post. https://docs.google.com/file/d/0B6i_0lk9xVCvSzZYc2dtU29FaDg/edit?usp=sharing...

I did find this information on www.pbxbook.com -------------------------- Call Party Name Display (CPND) over a PRI. For example, on tandem PBX's, the CPND should still work when between stations. Check the RCAP (remote capabilities) in the ADAN DCH, and change it to ND1 (Network Name Display)...

Hello all, It has been like pulling teeth working with TELCO. The problem we have is when calling one 1800 number in specific I get a fast busy right away and they call doesnt connect. I was told by the long haul carrier Verizon that the SS7 is rejecting the call because no call presentation...

Hello all I am having an issue with a Norstar system that is hooked up to its own callpilot. Call for some reason are not being forwarded to voicemail after default number of rings, just keeps ringing and ringing. I readded the mailbox froms scratch didn't help. I am not to familiar with norstar...

So AT&T came out and somehow "magically" they managed to get the T1 card to come up with green lights and did several test patterns to T1 card that checked out. But unfortunately the T1 circuit is infact not operational and on both remote and local carrier cards there is alarm level 3 out of...

AT&T reported no errors on the first T1 although second pne yet to be tested. By viewing the log in MMI it Shows that the second T1 has been down since last night , good thing for redundancy. Check the adtran T1 card and there is red lights w/ card being bounced. AT&T said tech currently working...

Thank you Matt I was able to log into the MMI terminal and on the 1st T1 local end there is 3000+ error seconds 3000+ bursty seconds and 65000 error counter! The performace log every few seconds there is performance within threshold entry and then level 1 alarm active bit error rate. But the 2nd...

The card model is NT7R52AD and I did see the 9-pin connector wasn't able to try to logging though. I am very suspicious that both T1 circuits could be bad.

Thanks! I will give it a try and also let you know what the card model is when I go on site.

Thanks for the reply Matt those commands look like they would be helpful although I am unfamiar with MMI. Did some searching and can't find exactly how to access the MMI terminal.

Thanks for the input. How do you pull stats from both the controllers? I will find out today if AT&T found any errors both directions. I believe in the past they ran a pattern test and found nothing wrong. Could it possible be a bad local or remote controller card? Or card models are not fully...

I have a remote carrier superloop that is getting disabled every couple weeks or so. I had AT&T perform test on the T1 lines found no errors, having them perform intrusive test today. Also recieving the CRI3122 EXTERNAL ALARM CLEAR/SET error. Any further troubleshooting I can test on the XPEC?