Recent content by Hilal74

Hi Guys, Check if the following ports are listening in the server where the Logger is running: TCP 2001/2011 UDP 2000 If not you have an issue the logger! And if there are, check that these ports are reachable from the application server (if different server). Regards Hil

Hi, Yes it's possible! Don't know if there is a specific doc (don't think so)! The service account is used only to connect to the application/and Database client! hb

Hi, Can you send me a screen shot of the message. Thanks hb

Hi, Do you mean by external smtp server? When you configure the smtp in the application server, you only need to put the IP address of the server smtp. Did you already install the language pack? hb

Hi, smtp service in application server should be enabled and be allowed to forward. hb

Hi, Did you configure the partitions? (C:\ System , D:\ Data, E:\Audio (unformatted))? Regards, hb

Hi, Did you try to save the recording (right click on the recording + save)? What is the version of IE? Regards, hb

Hi, I suggest to go to windows services, start the "NICE Administrator" service manually and see the error. The most of the time if the NICE Administrator service cannot start it's due to DB access failure may be the service used to run this service haven't the privileges to access to the DB...

Hi, Yes, you can do Active recording with Aastra for example with NICE Interaction Management 4.1. You need a CTI server Application Link. And to setup the IP address of the Logger in the phones settings. The RTP packets are sent by the phones to the Logger. Regards.

Hi everybody, I have some workstation which are not reconized by SAMS based on the CLS server. The screen agent is working in the workstation. It's seems to have no network pb. Do you have any idea please? Is there any limitation license in the registration of SA? Thanks Hil

Hi, Did you try to save the audio in wave format to listen it with Windows Media Player? If not, try it please. Hil. FI For the Logger we need TCP: 2001 and 2011 UDP: 2000

have you checked if the Cisco CM version is supported or not? If I remember it's supported by 4.1 and below. Hil

Hi, Yes there are ports for playing recordings. What is the version of your Nice recording system? When you double click in an audio, is the player working? Hil

Hi All, I have 7 schedules to record 6 interactions per Agent. The pb is that I can't get exactly 6 recordings for all agents. I think that the pb is due of performance limititation because the call center is big (plenty of calls). What is your advise? Hil

Hi I have 4 extensions configured. When I tape the command cstainfo on the Alcatel I can see my 4 ext. monitored and ready to be recorded: DR Link IP Recording: 4 Nice: 4 Hil