Recent content by Hankb1982

Ok I took your advice Touch Tone Tommy I got the SonicWall up and running at the IP 500 site Have a Phone connected at the remote side Came up and asked for extension and password. Which I entered Then just stays in Discover with the LAN IP address of the IP 500 showing Just noticed that you...

Thanks for the info guys Going to use the VPN as recommended Their IT guy says that we only need One Sonic Wall at the IP 500 Site where the Static IP is And I'm thinking to myself that you need one on each end for Open VPN since the phone side does not have a Static IP Address Which one of us...

Well I have been trying to avoid this, but it fell in my lap. I have a customer with an IP Office 500 V2 10.0.0.4.0 Build 5 Essential Edition The previous vendor sold then 3 each 9608 sets for Remote VOIP Along with 3 endpoint licenses Site A is where the IP 500 is at And Site B is the Remote...

Haven't found where to make this happen. New DSX 40 with 4 CO Lines and 8 sets. Operator wants to just transfer the call to the user and if they don't answer have it go to their mail box. Right now it rings the operator back after the recall timer. Is this even possible on this system? Trying...

Partner ACS 3.0. The owner was playing with the programming and now here is what has happened. Every 30 minutes or so Extension 10 will ring on the Right Intercom Key and no one is there. Also, when Line 1 rings on his phone, he has to press the Speaker Button to answer it. But instead of...

Sorry for not posting the resolution to this problem earlier. We replaced the phone, the KSU, upgraded the software, replaced the Amphenol Cable, moved to a different power outlet, new grounding cable, ran new Cat 5e Cable to the phone. Did everything I could think of. NEC support recommended...

Yes. Replaced with new out of box sets twice. And twice with known working phones. Going to change out the grounding wire next. Then if that doesn't work, I'm going to replace the house cable to the jack. I moved her to another port and it happens there also. A real brain teaser.

New NEC DSX40 with 8 each 34 button sets and 3 Analog Lines. From time to time when a call rings in and she presses that line key, the phone will act as if it was unplugged and plugged back in. If she presses Speaker or lifts the handset, there is no problem. Any Ideas. Also release 3 on the...