Recent content by gopalmohan

I tried but it does not accept FTR CFW 4 XXXX and gave me SCH0355 any suggestions please..?

Thank you so much, any quick cheatsheet how to add one please.. I was trying to add it and got stuck with DES and FTR. Do I enter FTR or accpet default? Regards.

I am sorry pasting two of them to compare. REQ PRT TYPE: TYPE DNB CUST 0 DN 43901 DATE PAGE DES SCH0881 NO ACT SINCE NO DATE REQ PRT TYPE: TYPE DNB CUST 0 DN 43614 DATE PAGE DES DN 43614 TYPE L500 TN 096 0 08 06 MARP DES PAGNT

Thank you Pronei, I did prt in ld 20 and got SCH0881. I got associated TN with other phanton DNs. What is fix for this one please..

ACD sets has a place where we have position id and place. Agent logged in with 3901 id to take calls. In the switch we have 43901 programmed as phantom Dns to get hold of agent when they are not ready or idle to switch them to outbound or inbound as per operational requirments. 3901 is agent...

We have RTD Real time display in ACD environment. When we need to talk to agent at their desk we usually call phantom dn eg. agent is logged in with 3901 id and we want to get hold of him, we dial 43901 and talk to them when he is not ready. I can reach most of them but couple of them I can't...

Thank you tnphoneman for your valuable suggestion, however I still think this is due to faulty card in PBX switch.. what you think? We have one old fiji card in there.. you think that could be problem..? Thank you once again. Gop

They are both on clock 0, as for the card its going to one cabinet but from there its nightmare.. any idea of help to sort this out will be highly appreciatead. Cheers. Gop

Good Day, I am looking for step by step instructions for skill set name change in symposium and associated scripts. We have ACD Centrrix with Nortel Meridian1 onsite with Symposium Call Centre Solution and Genesys for outbound calls. We have four skillsets for inbound 1 800 network which is...

Thank you phonz1, our system is redundant system. May be that is why the CMDU1 is active. I just checked it this morning CMDU0 is active now but there is no change in clicking noise. Regards. Gop

It gave me CMDU 0 is active and CMDU 1 is Standby.. Thank you Bigindian65

I don't know, how can I check please?

REQ PRT TYPE DDB PREF 2 SREF 18 TRSH 00 RALM 3 BIPC 2 LFAC 3 BIPV 3 2 SRTK 5 30 SRNT 15 3 LFAL 17 511 SRIM 1 SRMM 2 ICS .SSCK 0 ENBL STANDBY GROUP 1 SIDE 0 CLOCK CONTROLLER - LOCKED TO LOOP 2 PREF - 2 SREF - 18 AUTO SWREF CLK - ENBL NO ERROR DTI000 .SSCK 1 ENBL...

Thank you so much acewarlock. Here is lcnt from ld 60 for your kind perusal. >LD 60 DTI000 .LCNT PRI TRK LOOP 2 TRSH CNT: BPV -000 SLIPD -000 SLIPR -001 CRC -000 LOSFA -000 OS_BPV -000 OS_LOSFA-000 OS_YEL -000 PRI TRK LOOP 3 TRSH CNT: BPV -000 SLIPD -000...

That is good tip, I have checked them all. They are experienced agents and it just started happening this Monday and all of sudden we have list of callers going up with clicking issue. Its not an interference in the line its like then we call or client call, rings works fine but as soon as you...