thanks for the great info guys, the receptionist receives the main line numbers from about 20 - 25 sites across australia thats why the call rate is so high she needs to send them back out another trunk using quick/speed dials. at the moment with the current phone system she press's *1 XXX (XXX...
anyone got any tips on a good reception console for 180 odd phones, got an install coming up and need a really good/ reliable software or hardware based console will need to process on average 200 calls an hour so it needs to be fast and easy to use.
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