Recent content by fdh9466

Try this, per Nortel web site. Change the mailbox class of service in Access Mailbox from a Personal COS to a System COS. Recollect data and then migrate the mailbox. Double check the docs. Just a suggestion.

Thanks for the info!

On a 81 or a 61 where would you connect the ethernet adapter? A 11c has a ethernet connection, correct? The pkg question would be for real time CDR correct?

Do you have to have certain pkgs enabled for this?

REQ: prt TYPE: rdb CUST 0 ROUT 20 TYPE RDB CUST 00 ROUT 20 DES PARATRANSIT TKTP COT NPID_TBL_NUM 0 PRIV NO SAT NO RCLS EXT DTRK NO...

Thanks John! I will look into building a IDC for this! I'll be looking through the forums for additional setup but here's what I'm thinking: Build IDC entry that strips the last 1, 2... digits that come from the IVR and pump the call to the appropriate que. Adjust route to look at idc entry...

The customer wants to have 2 different ques, English and Spanish and has the IVR programmed in that manner, the COT's are the problem. The 25 COT's set up in a linear hunt pattern have the same number. Thus the question, if the IVR could send extra digits could I use DMI to strip the...

Currently using Ontira IVR, when customer dials main number and options through the IVR, he/she may option to speak with a rep (english or spanish) After selecting option, IVR dials to the Option 61 thru COT trunks that terminate on Universal Trunk Cards that connect to the que. The agent will...

I think...yes I do...every once and awhile...that the upgrade is for PKG 365 which is Fiber Network (FIBN)...it's in the DOC's, just gotta OPEN the DOC's every once and awhile, dust them off... Will see if that's it! Thanks Again for all of your help, and thanks for the times I don't post but...

Would this be a PKG upgrade and if so what are the PKG's?

Thank all of you for all of your help!

I agree, thanks Ace! I have a call and an email for that charge.

Yes no doubt, the item is $925. So they want to take us to 3.0 or 4.5? I'm still a bit leary...

Option 81C going from Copper to Fiber Switch, fiji, clock, etc... our service provider has quoted us the upgrade and added a line item for Meridian Software? What is Meridian Software, we are running 25.40b, which was pitched to us that that level of software was fine for going from IGM to...

Thanks 4 feedback Mluckie1, Should I power system down while I replace? Do you have any idea where I can locate procedures? I have looked through out forums without any luck and also the docs [not extensively, ;-}, but I will!!!]