Recent content by emtsupport

Nick, This system appears to be under service. I'd like to suggest you open a support ticket with E-MetroTel. These phones shouldn't act like that. Give us a chance to look at the system to see what's going on. pnp

One other thing we have learned is that this only occurs when using two Nortel devices to call into the bridge. If a sip Device is used the recordings are correct

Just a heads up - we are testing Avaya 9504 and 9508 phones connected to the UCX through our DSM16p product. Now you have an Optional migration path for your Avaya Customers. Same ease of administration and simple licensing that you expect from and get with the UCx product line.

Good Catch, mfjim. You are correct. The file is actually there, just under a different Destination. We have opened two jira's to correct this. One to correct the Destination when the call is a conference bridge and the other jira is to correct the filename that is used for the other bridge...

A couple of suggestions, if I may. If the device onsite has ADTRAN on the label, a power cycle may be in order. I have seen on occasion where these devices can be unpredictable at times and a reboot seems to stabilize them. I think nat=no would be more appropriate for this configuration as it...

OK, after much hair pulling and loss of sleep we have finally been able to implement the Volume Control on the Nortel 2033 Conference Phone. This is only available on UCx Rls 5.0. Please update your system and retest.

I have tested quite a number of SIP devices against our UCx product line, but I had not heard of Revolabs before this post. With that said, I may not be of very much help but let me try. I am going to make a couple of assumptions - first the phone does register correctly when you power...

We have gone GA with the latest release of our UCx server software. Here are a couple of highlights: USB Install - This allows you to upgrade from previous UCX releases or to install UCx on customer owned hardware. Hardware Independence - You can install the UCx software on any platform that...

Navigate to the Reports/Extensions Overview page This GUI page will display the ports used by the voice terminals on a ucx dgh

Thanks, I do appreciate it. RLS 5 will support this gateway and the phones that attach to it

Hey Guys, I'm trying to locate the firmware for a Nortel 2245 wifi gateway. this is the device that handles the 2210 and 2211 wifi sets. Any help or advice would be appreciated. pnp

Alan, As the Ucxguy alluded to, make sure you have the ports forwarded. I duplicated this in the lab by removing the port forward rules for 10000-13999

Best thing I can suggest is to contact sales at E-MetroTel and they can setup a demonstration of this WebRTC technology for you. The number to call is 214.556.5917 dial x538 for sales.

No Transfers are impacted, this just restricts what external callers have access to.