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Recent content by doubledds
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CMS Error
Quick question have you got any Custom Reports or Designer Reports? You normally see this error if a report is badly written ie a login that no longer exists that a report is calling.- doubledds
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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ECH Help please
Does anyone know if ECH would pick up a Forced Account Code on an outbound call? thanks- doubledds
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Custom Report Help Desperately Needed
It has to be in the format of (sum(ACDTIME)+sum(DA_ACDTIME)) etc and yes you will find that the field length is remarkably short!!! :-) smile and the whole world smiles with you... F*rt and you stand alone- doubledds
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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CMS SLA Question
A call no matter wether its a DDI or through a mainline number, provided it runs through the VDN and presents to the Skill then it will be included in the SLA. The CMS does not determine that the call was a DDI it just sees an Offered Call through the VDN and the Skill/Split.- doubledds
- Post #2
- Forum: Avaya: CM/Aura (Definity)
