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Recent content by Derinsola
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Reading Reports Generated By ACR
Good day. I'm having trouble understanding the reports that have been pulled from a customer's ACR. In the Agent Inbound Summary for instance, the sum of total calls from the table is not equal to the summary the report generates at the top. I also do not quite understand what total calls are...- Derinsola
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- Replies: 3
- Forum: Avaya: IP Office
