Recent content by cpenny

Sounds good, I have done this for the customer and yes it worked but from my tech after about two weeks when he did this the first time it automatically went back to default and it was checked again? Not sure why this happened. Any Clue?

Greg, Can you let me know your setup? Our client has the VM Pro with using Microsoft Office 2013. I want to make sure it is not something different. I believe our tech tried that already and it is still ringing through the PC. I will check with him and get back to this forum. When you say...

Still didn't work... We turned off all the outlook notifications and the plugin still had the ringing from the phone going through the computer. My next question would be if it has to do with something in the Windows sound file? How would I know that as the plugin is in outlook and still...

Ok I will look at the Outlook notifications...I am pretty sure we did this but I will check again. Yes though having my cake and eating it should work, from what I have read this should be easy to turn off in the One X Portal settings and it is not functioning which is a flaw and the customer...

I just commented on the one earlier but we have done this for the customer and the sound still goes through. I am wondering if it is a bug in the plugin or if there is anything else that might be causing this on the computer side. To enable sound notifications: 1. Click the Configure tab and...

Hello, I just posted this as well but we have done what Avaya has in their documents and it still rings through the computer. Do you think this is a bug in the plugin?

I am hoping someone else is having this issue. We deployed an Avaya IP Office to a customer which wanted to have the One X Portal Outlook Plugin on their Office 2013 Outlook. We have installed this on about 40 of their employees computers and continue to have issues on when the phone rings in...