Thank you, I tried the incoming call route direct forward, with the short code, and the call won't go to the cell phone voicemail or any voicemail, the call will go to silence and be held by the Avaya system. It’s very strange.
The scenario I have is IP 500 V2 running 11.0.4.2.0 Build 58 Essential Edition and a SIP line. During normal business hours, the main DID number goes to a Hunt Group with a Hunt Group shared voicemail mailbox. All of this works fine.
During after hours, I'd like the main DID number to...
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