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Recent content by CH1208

  1. CH1208

    CMS Abandoned Call Report

    I ran another daily report and the Total still not match. Help appreciated.
  2. CH1208

    CMS Abandoned Call Report

    It was added to the bottom of 'totals' 'Query Items', same as 'data'. Does it matter if there was no RONA set up in some of the skills that agent assigned to? Would that affect the number collected in the 'Redirect No Ans'? Is it normal that the agent will automatically showed up in two...
  3. CH1208

    CMS Abandoned Call Report

    Thanks for the response. In Queries: 'data' I added 'NOANSREDIR' to the 'Query Items' and 'totals' I added 'SUM(NOANSREDIR). Did I miss anything? Also I noted the figures in the report '% Agent Occupancy w/ACW' & '% Agent Occupancy w/o ACW' were big. Any reason for that?
  4. CH1208

    CMS Abandoned Call Report

    I added a 'Redirect No Ans' column to a Historical Agent Daily Report. The number on the 'Redirect No Ans' did not match the 'Total'. Any help appreciated.
  5. CH1208

    CMS Abandoned Call Report

    I added 'Redirect No Ans' column to a historical 'Agent Group Summary Daily' Report through Designer Report. I ran the report and Agents that had abandoned calls captured split into multiple rows and the ones that didn't have abandoned calls stayed in one row. The figures (rows that had...
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