Recent content by carloscisneros

Thanks guys. I had an station logged on. The issue was solve with installing Critical Patch.

Hi guys, Recently, i have installed NIM 4.1 Compliance Suite but now, i have to change it to Contact Center. Is this possible or have i to reinstall NIM?

Hi guys, i have some issues when i try to log any agent on. I got this error message. TSRequestJob:onFailure()got error:OutOfServicehttp://files.engineering.com/getfile.aspx?folder=6b7ffe06-03d2-44a6-bdc7-70eb3d26b12f&file=05.png

Thanks to all for your support. Finally, after critical patch that Avaya has released last sunday the issue was solved. Critical Patches for IP Office Contact Center 9.0 and 9.1

I tried it right now, with short code 1N but i still have the issue. I have an agent online and ready to take a call. In the topic configuration i forward calls to the agents group.

I got: CMReleaseComp Line: type=SIPLine 260 Call: lid=251 id=2895 in=0 Called[2099] Type=Default (100) Reason=CMDRdirect Calling[9001] Type=Internal Plan=Default Cause=17, User busy Timed: 18/12/14 09:29

Let me explain the scenario: I have 2099 SIP station and is working. SSA says that it is online. I have a Topic01 on Contact Center Server. Its post dial is 1001 and access code is 1. I have a short code like this 1XXXX // Dial Extn // 2099|>>. I try to dial "1 1001" and "1001" but i get a busy...

Yes, the IP Capture is working fine. I configured the second NIC as sniffer.

I have tried to open those ports through Windows Firewall but i try to test it on Telnet but continue closes. I tried with stopping Windows Firewall service too.

Thanks you Hilal. I have tested those ports and are currently close. Do you know how can open it?

The screen says "Logger is not responding". Any idea? Thanks,

Yes Jamie, it is appears as online in System Status.

Yes Allen, the task flow is already activated. I'm going to test with an available agent.

Sorry Jamie, what other information would you like to know? I have the Contact Center server up with all its services running. In IP Office, i have a short code and sip station online. The topic number is 1001 and the short code is 1XXXX. The first number one is for prefix. Is it wrong? Thanks,

Yes Jamie. The Excel document has created a short code. Here is the Short Code info: Code: 1xxxx Feature: Dial Extn Telephone number: 2099|>>. I have the SIP station 2099 online too and the topic number is 1001.