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Recent content by Burles

  1. Burles

    OR statement being ignored

    Hi All Thanks for your help and advice on this one. Sorry for the lack of response from me. I have been out of the office. Came back to have another go taking everyone's advice this is what finally worked for me. {Licenses.Description} like "*ext*" and ( (isnull({Licenses.RenewalDate}) and...
  2. Burles

    OR statement being ignored

    Thanks guys.... I don't I am think restricting results as if I just use {Licenses.Description} like "*ext*" I get pages of results. Unfortunately with both suggestions I am still getting the same result. I have just replaced the OR with and AND and get results as I would expect if I was...
  3. Burles

    OR statement being ignored

    Hi Looking for some formula advice if possible in Crystal Reports 9.5. I have created a report with a date parameter field ({?Expiry Date}), and am looking for the report to find records where the description includes the letters ext AND they have either a temporary expiry date OR renewal...
  4. Burles

    Ring Group to ACD or Users in ACD Queue

    Hi kwbMitel Thanks for coming back to me. I have tried adding both the agent numbers and extensions of those in the ACD group to the ring group and it doesn't seem possible to do either. I am guessing that this would be the same with a multicall key?
  5. Burles

    Ring Group to ACD or Users in ACD Queue

    Hi All - A newbie here. On my Mitel system I have a sequential ring group setup for our main line, it has 3 members and then a voicemail if the call is unanswered. I have configured my user profile to be able to add myself to the end of the ring group by hitting a key on my phone (present /...
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