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Recent content by bsmith5401
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Need fax extension to select CO trunk line instead of intercom
Inbound faxes are working correctly - hunt group with only the one fax extension. However, I cannot get the fax to grab a CO trunk line outbound - it always grabs an intercom line. I have changed the ALS but I get the same result. There are only 3 CO trunk lines and line 3 is dedicated for...- bsmith5401
- Thread
- Replies: 2
- Forum: Avaya: IP Office Partner Edition
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Agent status indicator on 9620 telephone
Is there a way to have a busy indicator light for the status of an agent on a 9620 phone? I would like to have a visible indicator if a specific agent is active.- bsmith5401
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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SMDR & Voicemail calls
I have a customer who has a call accounting application but the SMDR records don't include the information they would like to track. Basically, they want to be able to track incoming calls that route to a hunt group and end up in voicemail. He specifically wants to see how many voicemails a...- bsmith5401
- Thread
- Replies: 1
- Forum: Avaya: IP Office
