Recent content by blesio

I suggest that you go over the Sentinel Troubleshooting document which is full of good advice how to cope with such problems :D

What real impact does not changing this have on the VoIP Recording solution? Except the obvious error in Sentinel? Thanks blesio

Ohhh, and one more thing. You won't find Inserter calls in a normal Query, you need to open the Query app and then choose from the menu: Search and then you should choose Build Inserter query and then and only then the DB will be queried for Inserted calls...

If you had the inserter installed you should see it in the CLS Manager, if not then check for running processes, the process is Inserter.exe, you can also find this in the registry on the CLS: [HKEY_LOCAL_MACHINE\SOFTWARE\NICECTI\SYSTEM\Inserter] "HoleThresh"="10" "FirstRun"="No"...

What about the logs from Integration and the CallServer logs, they will tell us more, please also look at them, they might have some relevant information.

Dude, any info? Did you solve the problem?

Well, in order to answer to this question you need to give us more input.... like: 1. will the server names change? 2. will the IP adressing change? .... provide us the most information you can and we will see what we can do about that.

Changing the name of the machine is a little tricky although you can change the IP adress without any problems, you just change the IP and restart (given that you used host name during installation) If you change the name of the server, you need to change it everywhere in Nice System...

If you don't have inserter in the CLS Manager then it's not installed on your system. If it can be named differently then only on Nice Perform where it's called TRS. In the Task Manager check if you have Inserter.exe running, you can also check in the registry...

You can ask Nice about this, although it's possible that they won't fix that as 8.9 will soon be dead ;)

This should have no impact on Audit Trial Events writing to the DB, besides if it were the permissions then that user couldn't use Agents Query and I'm assuming that he's using agents query not channel query ;) because riddler83 is talking about agents ;)

Do you see the transfer event in the CTI logfiles, there is a limitation in Nortel with Nice Perform which could lead to loss of "call end" event when the Agent is transfering an incomming call. It's mentioned in the IDD: "Transfers to customers after incoming calls do not get Transfer events.

Well, it does seem to be tied with the agent login. If it's not a problem then delete the user and create him again. This might just solve your problem. Other than that it's going to be hard to find a solution. Maybe the problem is giving a user a specific profile rather than giving him...

THat's why I asked about Nice Application versions. Could you please tell me what they are? Open the Query App and go to menu Help/About Please check if you have version 8.90.04.03 as this is SP4 for applications and it solves the Audit Trial problems (events not being reported to the DB)...

And also movie playback or flash content ;)