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Recent content by arky1
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Microcall Call Accounting
I am having difficulty in the stats for Microcall and CMS being equal. When running an Agent Inbound/Outbound report in CMS then running the Extension report in Microcall, the number of calls in CMS are greater than Microcall. I have made many changes to System Parameters CDR and Interswitch...- arky1
- Post #6
- Forum: Avaya: CM/Aura (Definity)
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system parameters cdr
We have a call center with CTI and the agents are instructed to use CTI for all of their transfers or extension out calls. So far I have not been able to capture the agent extension transfer to the VDN extension of our Tech Support which is a Intra-switch extension. I have the VDN extension...- arky1
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
