Recent content by argent3993

Hmm - just saw the other comments about the 9610 not working with IPO. Maybe it was just dumb luck that it had been working??? Any other suggestions for a basic IP handset for IPO? Intended use is as a courtesy/lobby-type phone.

No joy on statically addressing the phone. Actually almost behaved as if it wasn't statically IP addressed. I went in and set all the appropriate values, rebooted the phone - and still got the HTTP -905 error and the 'No File Server Address' message, even though I had manually entered it on...

Yes - it's a 9610, not a 5610. I took the phone from the lobby back to IT and plugged it in to a working drop to do initial troubleshooting. Got the same results. I haven't specifically tested the original drop it was plugged into - but will do that today as well. This phone is actually on a...

Not yet. The admin in me *hates* to statically address anything, but I will try that 1st thing in the morning.

Hi! I have a 9610 phone that is acting strange. It's been working fine for 18 months. But now when it boots, it hangs on 'Discovering 10.1.0.26' - which is our IP office server. We're running IPO Server Edition v10.1.0.1.0 build 3. I have 60 other phones on the network - all working fine -...

Thanks. Was about to re-pin when I noticed the cable was partly frayed in the middle. Replaced the entire cable and all is good.

I have a user that just got a Plantronics CS540 w/APV-63 to connect to her 9640g phone (H323 mode). The headset is working fine - all features seem to be functioning as expected. However, she was charging it towards the end of the day and attempted to use the regular handset to answer a call...

Actually - I made a few calls about an hour ago inquiring about that very fact. I can hold my own administrating the BCM, but integrating IP phones into a digital environment is a bit beyond me (at the moment). Just an IT network admin with no formal phone system training - simply on-the-job...

Yes - an IP phone would do the trick. Unfortunately, these are digital handsets only.

Of course I have remote access via our VPN. Accessing Element Manager remotely isn't the problem. But if you can tell me how to put a skillset in Night Mode via Element Manager (or CallPilot Manager), that'd be helpful. :-) From what it sounds like - I'm out of luck unless I have some sort...

Is there way for incoming calls to be answered by AA (via a greeting Table) - but then automatically route the call to a skillset without the caller having to press a key (0, 1 or whatever)? That would allow me to take advantage of holidays as well as the "Business Open" flag that you CAN set...

We're not using the Auto-Attendant. Just Contact Center skillset. Our "main" business number routes directly to the skillset. In "Day" mode - calls are queued across 3 receptionists with callers getting a "Please wait - call will be answered in the order it was received" message. In "Night"...

Do you know if there is a way to put a Contact Center Skillet in day (or night) mode - remotely? We don't use the "auto" setting but manually toggle day/night mode at the office. Primary reason is we've gotten burned when the office had to close unexpectedly (snow, power outages, etc) - and...

I guess my initial post wasn't clear enough. Of course the phone system doesn't know. Instead - the ARS table is set to automatically add a "1" to any 10-digit dialed number unless the first 3 digits match our local calling area. And it works just fine - when manually dialing the number...

Need some help with ARS. Just switched to a different provider for our PRI - and now we need to dial a 1 for LD calls instead of using simple 10-digit dialing (ala cell phone). If we manually dial a LD number, it works, but if we use the system speed dial or the redial/callback feature on the...