Recent content by APDS

HI Radero0000, Did the solution work for you ? Or did you find something else ? I appreciate if you can share your experience Thanks and Regards

Hi CJIsis If AMS is co resident on AACC , try http://localhost:8080/em on you browser. Use your WIndows username and password to login .

@Ava88, Yeah, You are correct . Save translation and reset system 4 ( reboot) solved it ! I could add station etc .. Thanks !

Latest issue is with ASA SAT command. I am trying to add media gateway information . But "add" command is not working. When "add" command is used, it returns a message - "add" is an invalid entry; please press HELP . When HELP is typed, it returns a list of some commands, but 'add" is not...

@montyzummer, Thanks for your detailed troubleshooting steps. @Ava88, You suggestions were helpful , it fixed the problem. I am able to login . Thanks a lot !!

Hi , I have installed a CM 6.3 Simplex on VMWare , using OVA template downloaded from Avaya Support. The installation is smooth, post install logged in as craft user and IP address information is added through vSphere client console . I can access SMI interface via browser, added the WebLM...

Hi mv114, The SP1 is mandatory according to the document below.You can get it from http://support.avaya.com/search-landing/?query=avaya%20aura%20contact%20center Document :AACC6.2_Release_Notes_SP5_RU1_RU2_AND_RU3.pdf Version :8.5 (released on July 6 , 2012) Refer Page number 8 Regards,

Please ensure you followed the guideline for choosing managed IPs as per Avaya RU3 release notes: Choosing Managed IP addresses For AML HA, SIP RnR, the Managed IP should be lower than the Active and Standby Physical IP addresses Active: 10.0.0.20 Standby: 10.0.0.30 Managed: 10.0.0.10 For...

During switch over , whether the managed IP is released from Active and taken by Standby ?

Hi Kris, You can check the open queue enable/disable in Server Configuration -> Licensing . It would list the licensed features .

May I know how you are initiating the switchover ? What are the status messages appearing on the High Availability Tool ?

hello, can you the check the permissions for "programfiles\nortel networks folder" ? . ensure that, the windows user who runs the RTD has full read/write permission on this folder and sub folders.

We have done upgrade recently for SECC 4.2&SCCS 5.0 -> CC 6 -> AACC 6.2 .It was smooth process. Btw,have you applied all the latest patches? What is the patch on this installation ?

We resolved the issue. The issue was that CCTs in both sites were unknown to each other. The call attached data would be transferred only if CCT in site 1 is known to the CCT in Site 2 and vice versa. This information is set in "IVR " option in CCT web admin tool. In CCT Web admin tool...

Hello, We have setup 2 sites of AACC(6.2 SP5) with CS1K(Rel 7.5), CCMS (AML) & CCT with NCC. Network skillbased routing is working fine. CCT is working fine in individual sites,with call data appearing on Ref Client.. But in a multisite transfer scenario,call data is not passed between the two...