Recent content by AndoverService

No echo in CO line from demarc with test set. Trying Ext VOIP adjustments

Thanks. I will try that now.

Just switched over to Cox analog lines and now there is an echo that the users hear when answering calls on incoming calls only for about 2 seconds then the calls settles down.? There is also a little lag the callers gear on their end. They are using a 9.0 with 9611 sets and 4 analog lines 5...

Is it possible to use the site A External audio port with a MOH player and can I tap that single source and allow Sites B & C to access it and play it to callers. I thought I read once that I can use an analog PHONE port on the other sites to provide the MOH source?

I have a 3 site SCN that I want to be able to play a single 5 min. long MOH file for all 3 sites whenever anyone places a caller on HOLD or PARK. Caller can hear the music from any period that the music is playing and not from the start each time placed on HOLD or PARK. I need to tap into the...

sizbut I want to be able to store and play a large 5 min. MOH .WAV file to be played by the IPO.

Just to follow up. I wanted to be able to play MOH that is longer than the 90 seconds allowed just using the SD card that is why I loaded the .WAV music on the UCM module. This MOH file is about 5 minutes long it is a promotional message for the company. I was under the understanding that the...

I will try suggested posts. and reply with results. Thank you

I have a 9.1 system with a 9.1 VMP on a UCM drive. I loaded the correct formatted MOH file PCM, 8kHz 16-bit Mono into this folder: opt/ipoffice/tones/mohwavdir I named it HoldMusic.Wav I set the Tone/Music to .WAV in Manager as the SYSTEM SOURCE then rebooted. When I check the music all...

Thanks everyone. I got it working now. One more questions, these additional selections can they all be played one after another as a single music source. So callers who are on hold for along time would hear each of these one after another or do I need to use an EXTERNAL ( CD/USB ) player or...

Thanks, I corrected that so it now says WAV: MOH-02. Is my SOURCE name correct. I checked the HELP but it does not give details as to what should be listed in this field. I entered WAV I don't think that is correct.

Thank you both. I know the files play because I swapped them and renamed them to HoldMusic.Wav, rebooted and then listened on hold and I can hear the recording has changed. Only the first file HoldMusic.Wav plays over and over and the rest of the files do not play. Below is what I have for...

You could set up a GROUP or add a TAG or when I set up a door phone I use a loud Bell Gong and also use the Loud Ring tone on an amplified page controller like the Bogen to send the tone over page zones or page horns

Hello, I have been trying to set up additional MOH files to play along with the HoldMusic.Wav and I have tried to follow the instructions but no luck. I have the HoldMusic.Wav file loaded into the Primary folder on the SD card as well as MOH-02, MOH-03, MOH-04. All files are compliant with...

I havea 3 site SCN 9,1 and evertime I use the SCN Manager to make changes to all the sites the Manager closes all 3 and I have to sign in each time I save. If I open each site in it's own Manager page I can save without the Manager signing off. Is there a way to use SCN and not have it sign...