I'm assuming you want to block by user. Go to user>user shortcodes. Create shortcode
[9]1N;
.
Busy
You'll likely want one for [9]0N; as well
You could also limit them to a specific call length, if you don't want to take away LD calling completely..
I had the same issue. I waited until the customer lunch, made sure noone was recording or in Vmail at all. Then the changes took just fine. The same customer had a module with an entry prompt to a dial by name directory stop working. The rest of the flow was fine, just the one key press for...
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